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	<title>Comments on: Open Letter to Netflix</title>
	<atom:link href="http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/</link>
	<description>by Amy Cohen Efron</description>
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		<title>By: Deaf World as Eye See It &#187; Blog Archive &#187; Lawsuits against CNN and Netflix</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-10780</link>
		<dc:creator>Deaf World as Eye See It &#187; Blog Archive &#187; Lawsuits against CNN and Netflix</dc:creator>
		<pubDate>Thu, 16 Jun 2011 23:05:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-10780</guid>
		<description>[...] and CNN for their failures to provide captioning online. I started on September 15, 2009 with my Open Letter to Netflix since they were planning to release free online streaming show of The Wizard of Oz and I pleaded [...]</description>
		<content:encoded><![CDATA[<p>[...] and CNN for their failures to provide captioning online. I started on September 15, 2009 with my Open Letter to Netflix since they were planning to release free online streaming show of The Wizard of Oz and I pleaded [...]</p>
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		<title>By: RLM</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3717</link>
		<dc:creator>RLM</dc:creator>
		<pubDate>Thu, 17 Sep 2009 00:01:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3717</guid>
		<description>I am getting real curious about who Brian Sexton he is. 

I kinda admire this person for revealing what he really feel and think, but not agree with him. 

Is Brian Sexton one of the anti-ADA in name of political conservatism and pro-business attitude?

His name is pretty familar. Is Sexton affilated with the Netflix? 

RLM</description>
		<content:encoded><![CDATA[<p>I am getting real curious about who Brian Sexton he is. </p>
<p>I kinda admire this person for revealing what he really feel and think, but not agree with him. </p>
<p>Is Brian Sexton one of the anti-ADA in name of political conservatism and pro-business attitude?</p>
<p>His name is pretty familar. Is Sexton affilated with the Netflix? </p>
<p>RLM</p>
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		<title>By: Patty</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3714</link>
		<dc:creator>Patty</dc:creator>
		<pubDate>Wed, 16 Sep 2009 14:07:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3714</guid>
		<description>Brian, 

Who are you? YOU are the one who&#039;s ignorant and obnoxious. 

Are you Hearing? Do you have Deaf friends? If yes, if no, respectively, then you really have no idea what we&#039;re talking about and you have no place here.

It&#039;s actually much deeper than just dealing with technological issues with giant corporates. Let us battle our own battles and welcome anyone Deaf or Hearing who is willing to help us.</description>
		<content:encoded><![CDATA[<p>Brian, </p>
<p>Who are you? YOU are the one who&#8217;s ignorant and obnoxious. </p>
<p>Are you Hearing? Do you have Deaf friends? If yes, if no, respectively, then you really have no idea what we&#8217;re talking about and you have no place here.</p>
<p>It&#8217;s actually much deeper than just dealing with technological issues with giant corporates. Let us battle our own battles and welcome anyone Deaf or Hearing who is willing to help us.</p>
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		<title>By: J.J.</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3711</link>
		<dc:creator>J.J.</dc:creator>
		<pubDate>Wed, 16 Sep 2009 05:57:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3711</guid>
		<description>2 years three months and COUNTING....

http://blog.deafread.com/iwii/archives/17</description>
		<content:encoded><![CDATA[<p>2 years three months and COUNTING&#8230;.</p>
<p><a href="http://blog.deafread.com/iwii/archives/17" rel="nofollow">http://blog.deafread.com/iwii/archives/17</a></p>
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		<title>By: Anonymous</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3709</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Wed, 16 Sep 2009 04:39:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3709</guid>
		<description>Brian Sexton, you&#039;re an idiot!

Window Media Players allowed you to turn &quot;on&quot; and &quot;off&quot; closed caption and subtitles, but it does not imprint captions on movies, which MEANS the companies who makes movies takes responsibility to add captions to them. NetFlix could add captions on movies, despite it &quot;don&#039;t have technology&quot; to caption on online movies. Look at HULU, they already captioning some of movies and tvs ONLINE! 

After posting your first response, then I saw ur second post claiming you don&#039;t subscribe to NetFlix or know much about WMP&#039;s closed captioning. You truly made yourself an idiot!</description>
		<content:encoded><![CDATA[<p>Brian Sexton, you&#8217;re an idiot!</p>
<p>Window Media Players allowed you to turn &#8220;on&#8221; and &#8220;off&#8221; closed caption and subtitles, but it does not imprint captions on movies, which MEANS the companies who makes movies takes responsibility to add captions to them. NetFlix could add captions on movies, despite it &#8220;don&#8217;t have technology&#8221; to caption on online movies. Look at HULU, they already captioning some of movies and tvs ONLINE! </p>
<p>After posting your first response, then I saw ur second post claiming you don&#8217;t subscribe to NetFlix or know much about WMP&#8217;s closed captioning. You truly made yourself an idiot!</p>
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		<title>By: Brian Sexton</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3708</link>
		<dc:creator>Brian Sexton</dc:creator>
		<pubDate>Wed, 16 Sep 2009 04:31:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3708</guid>
		<description>You&#039;re the one who wrote an open letter, so of course you should expect people to respond. Unfortunately, though, Ms. Efron, you seem to be demonstrating and championing bad behavior, forgoing rational thought and civility alike rather than working constructively to improve the situation.</description>
		<content:encoded><![CDATA[<p>You&#8217;re the one who wrote an open letter, so of course you should expect people to respond. Unfortunately, though, Ms. Efron, you seem to be demonstrating and championing bad behavior, forgoing rational thought and civility alike rather than working constructively to improve the situation.</p>
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		<title>By: Amy</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3707</link>
		<dc:creator>Amy</dc:creator>
		<pubDate>Wed, 16 Sep 2009 03:28:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3707</guid>
		<description>Oh, you are not a Netflix subscriber and you don&#039;t know about closed captioning support in Microsoft&#039;s Media Player?

Ohhhhhh!  Thank you so much for your disclosure.  So your argument above is definitely a moot point.

I pay for Netflix services for FIVE years because of their extensive DVD collection with closed captions.   UNTIL Netflix started with online viewing not long ago... all of these movies showing online are NOT captioned.  We, the Deaf and Hard of Hearing individuals contacted Netflix about this, and they kept saying... we don&#039;t have technology now, and we are working on it right now.   That was more than TWO years ago.   Hulu uses Flash, then good for HULU!   Other video companies use different video formats to make closed captioning available.  GOOD FOR THEM.

Now, its time for Netflix to step up the plate.   They want to show this movie that was most loved one ever, &quot;The Wizard of Oz&quot; online as a special feature.   Now, you are telling me that it is not for Deaf and Hard of Hearing people to enjoy this feature at this time because we are obnoxious and ignorant.   We should appreciate the crumb that Netflix can provide, a old DVD copy.

*click* turning off the sound volume for you.   

I bid goodbye my dear non-subscriber.

Amy Cohen Efron</description>
		<content:encoded><![CDATA[<p>Oh, you are not a Netflix subscriber and you don&#8217;t know about closed captioning support in Microsoft&#8217;s Media Player?</p>
<p>Ohhhhhh!  Thank you so much for your disclosure.  So your argument above is definitely a moot point.</p>
<p>I pay for Netflix services for FIVE years because of their extensive DVD collection with closed captions.   UNTIL Netflix started with online viewing not long ago&#8230; all of these movies showing online are NOT captioned.  We, the Deaf and Hard of Hearing individuals contacted Netflix about this, and they kept saying&#8230; we don&#8217;t have technology now, and we are working on it right now.   That was more than TWO years ago.   Hulu uses Flash, then good for HULU!   Other video companies use different video formats to make closed captioning available.  GOOD FOR THEM.</p>
<p>Now, its time for Netflix to step up the plate.   They want to show this movie that was most loved one ever, &#8220;The Wizard of Oz&#8221; online as a special feature.   Now, you are telling me that it is not for Deaf and Hard of Hearing people to enjoy this feature at this time because we are obnoxious and ignorant.   We should appreciate the crumb that Netflix can provide, a old DVD copy.</p>
<p>*click* turning off the sound volume for you.   </p>
<p>I bid goodbye my dear non-subscriber.</p>
<p>Amy Cohen Efron</p>
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		<title>By: Amy</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3706</link>
		<dc:creator>Amy</dc:creator>
		<pubDate>Wed, 16 Sep 2009 03:23:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3706</guid>
		<description>Wow,  that is quite bold of you to jump into this issue.   So, you feel that I am not worthy to watch this special feature online and shunning me away by giving me a DVD with captions?   Okay, let&#039;s try this way...

I will pull the plug from your computer&#039;s speakers, or disable volume.  Then we both can enjoy watching &quot;The Wizard of Oz&quot; together with wonderful and happy feelings.  You cannot hear Judy Garland&#039;s beautiful voice singing &quot;Over the Rainbow&quot;, and I cannot understand what the Wizard of Oz was saying to Dorothy in the Emerald City, because the figure is hard for me to lipread. 

Then we are in the same boat!

Or... do you have a nerve to tell us, 36 million Deaf and Hard of Hearing viewers to shut up, stop whining and rent a DVD?

Then I can have a nerve to demand Netflix to take out the sound of &quot;The Wizard of Oz&quot; online so that 300 million Americans cannot hear.   Then I tell you to shut up, stop whining and go rent a DVD instead?  

I don&#039;t care about technology - and I just know that there are one available that will make closed captions available.   

Thank you for allowing me to be a really obnoxious and ignorant with you, Mr. Sexton.

Don&#039;t wish for what you ask of us to do something else.   That&#039;s a pure ignorance in your part.

Amy Cohen Efron</description>
		<content:encoded><![CDATA[<p>Wow,  that is quite bold of you to jump into this issue.   So, you feel that I am not worthy to watch this special feature online and shunning me away by giving me a DVD with captions?   Okay, let&#8217;s try this way&#8230;</p>
<p>I will pull the plug from your computer&#8217;s speakers, or disable volume.  Then we both can enjoy watching &#8220;The Wizard of Oz&#8221; together with wonderful and happy feelings.  You cannot hear Judy Garland&#8217;s beautiful voice singing &#8220;Over the Rainbow&#8221;, and I cannot understand what the Wizard of Oz was saying to Dorothy in the Emerald City, because the figure is hard for me to lipread. </p>
<p>Then we are in the same boat!</p>
<p>Or&#8230; do you have a nerve to tell us, 36 million Deaf and Hard of Hearing viewers to shut up, stop whining and rent a DVD?</p>
<p>Then I can have a nerve to demand Netflix to take out the sound of &#8220;The Wizard of Oz&#8221; online so that 300 million Americans cannot hear.   Then I tell you to shut up, stop whining and go rent a DVD instead?  </p>
<p>I don&#8217;t care about technology &#8211; and I just know that there are one available that will make closed captions available.   </p>
<p>Thank you for allowing me to be a really obnoxious and ignorant with you, Mr. Sexton.</p>
<p>Don&#8217;t wish for what you ask of us to do something else.   That&#8217;s a pure ignorance in your part.</p>
<p>Amy Cohen Efron</p>
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		<title>By: Brian Sexton</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3705</link>
		<dc:creator>Brian Sexton</dc:creator>
		<pubDate>Wed, 16 Sep 2009 02:52:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3705</guid>
		<description>By the way, I am not a Netflix subscriber and I don&#039;t actually know about closed captioning support in Microsoft&#039;s Windows Media Player because I rarely use Windows Media Player, so my above comments should not be understood to mean that I know Netflix&#039;s claims to be true—only to discuss them at face value.</description>
		<content:encoded><![CDATA[<p>By the way, I am not a Netflix subscriber and I don&#8217;t actually know about closed captioning support in Microsoft&#8217;s Windows Media Player because I rarely use Windows Media Player, so my above comments should not be understood to mean that I know Netflix&#8217;s claims to be true—only to discuss them at face value.</p>
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		<title>By: Brian Sexton</title>
		<link>http://www.deafeyeseeit.com/2009/09/15/open-letter-to-netflix/comment-page-1/#comment-3704</link>
		<dc:creator>Brian Sexton</dc:creator>
		<pubDate>Wed, 16 Sep 2009 02:39:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.deafeyeseeit.com/?p=745#comment-3704</guid>
		<description>Your open letter to Netflix is both obnoxious and ignorant. First of all, the full movie—including captions—is available to you from Netflix via DVD. Alleging discrimination because you are not happy with the very reasonable accommodation that is available to you, which would allow you to watch and enjoy the movie in full with subtitles, is obnoxious and makes about as much sense as a person in a wheelchair alleging discrimination because a venue requires them to take a side ramp rather than providing a way for them to be conveyed up the main stairs.

Next, the issue of the technological limitation is quite clear. If the Netflix service depends upon a player from Microsoft then the impetus to implement support for optional closed captions is clearly upon Microsoft, not Netflix. Netflix can emphasize their desire for this feature and that of their customers to Microsoft, but they can&#039;t control what Microsoft implements or when. Blaming the wrong party is neither helpful to your cause nor appropriate. Rather, it simply makes you appear ignorant and libelous—two impressions that are not likely to encourage people to help you regardless of what you want.

Comparing a service that is made available through another party&#039;s desktop application to one made available primarily through a custom Web-based player and secondarily through a custom desktop player is not a fair comparison.  Hulu can offer subtitles because Flash video supports subtitles*, enabling them to support it in their custom player.  I haven&#039;t used Hulu&#039;s desktop player, but as a custom player, they have control over it.  As long as Netflix relies upon Microsoft&#039;s player, they don&#039;t have control over how or when Microsoft implements improvements.

There may be a possibility of Netflix creating a special version of the movie with captions superimposed on the video itself, but that would likely require special permissions and I am not certain whether it would be worthwhile to them or you to expend the resources to do that when DVDs are already available and additional accommodations are already in development.

Netflix&#039;s current accommodation—to offer the same movie on DVD (their primary business, by the way)—seems very reasonable and their acknowledgment of your desire for in-player captions and their assurance that they are working on it should be encouraging.  You are certainly entitled to be selfish, obnoxious, and ignorant, but I don&#039;t think it helps the cause.

* Here is an article to help people incorporate captions into their own Flash video content: http://www.layersmagazine.com/closed-captioned-video-in-flash-cs3.html</description>
		<content:encoded><![CDATA[<p>Your open letter to Netflix is both obnoxious and ignorant. First of all, the full movie—including captions—is available to you from Netflix via DVD. Alleging discrimination because you are not happy with the very reasonable accommodation that is available to you, which would allow you to watch and enjoy the movie in full with subtitles, is obnoxious and makes about as much sense as a person in a wheelchair alleging discrimination because a venue requires them to take a side ramp rather than providing a way for them to be conveyed up the main stairs.</p>
<p>Next, the issue of the technological limitation is quite clear. If the Netflix service depends upon a player from Microsoft then the impetus to implement support for optional closed captions is clearly upon Microsoft, not Netflix. Netflix can emphasize their desire for this feature and that of their customers to Microsoft, but they can&#8217;t control what Microsoft implements or when. Blaming the wrong party is neither helpful to your cause nor appropriate. Rather, it simply makes you appear ignorant and libelous—two impressions that are not likely to encourage people to help you regardless of what you want.</p>
<p>Comparing a service that is made available through another party&#8217;s desktop application to one made available primarily through a custom Web-based player and secondarily through a custom desktop player is not a fair comparison.  Hulu can offer subtitles because Flash video supports subtitles*, enabling them to support it in their custom player.  I haven&#8217;t used Hulu&#8217;s desktop player, but as a custom player, they have control over it.  As long as Netflix relies upon Microsoft&#8217;s player, they don&#8217;t have control over how or when Microsoft implements improvements.</p>
<p>There may be a possibility of Netflix creating a special version of the movie with captions superimposed on the video itself, but that would likely require special permissions and I am not certain whether it would be worthwhile to them or you to expend the resources to do that when DVDs are already available and additional accommodations are already in development.</p>
<p>Netflix&#8217;s current accommodation—to offer the same movie on DVD (their primary business, by the way)—seems very reasonable and their acknowledgment of your desire for in-player captions and their assurance that they are working on it should be encouraging.  You are certainly entitled to be selfish, obnoxious, and ignorant, but I don&#8217;t think it helps the cause.</p>
<p>* Here is an article to help people incorporate captions into their own Flash video content: <a href="http://www.layersmagazine.com/closed-captioned-video-in-flash-cs3.html" rel="nofollow">http://www.layersmagazine.com/closed-captioned-video-in-flash-cs3.html</a></p>
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